Cleanetix Hygiene (Pvt) Ltd

Policies & Customer Commitments

Effective: May 2026

We know that trusting a brand with your personal information is a big deal — and we don't take that lightly. At Cleanetix, we've built our privacy practices around one simple principle: your data exists to make your experience better, not to be exploited. This policy walks you through exactly what we collect, why we collect it, and how we keep it safe.

1. What We Collect

When you browse our website or place an order, we may collect:

Personal Information

•         Your full name

•         Phone number and email address

•         Shipping and billing address

•         Payment details — though these are always processed through secure, trusted third-party gateways, not stored on our servers

Non-Personal Information

•         IP address, browser type, and device information

•         Website usage patterns and analytics data

•         Cookie-related information to enhance your browsing experience

2. How We Use Your Information

Every piece of information we collect has a purpose. Here's what we actually use it for:

•         Processing and delivering your orders smoothly

•         Keeping you updated with real-time order notifications

•         Providing responsive customer support when you need it

•         Improving our products, packaging, and website experience based on your behaviour

•         Detecting and preventing fraud or unauthorised activity

•         Enhancing our marketing so we only show you things that are genuinely relevant

We do not sell, rent, or trade your personal information to third parties. Ever.

3. Payment Security

Your financial security matters enormously to us. All online transactions are handled through encrypted, PCI-compliant third-party payment gateways. Cleanetix never stores your full card details on our servers — we simply don't have access to them.

4. Cookies & Analytics

We use cookies and analytics tools to understand how visitors use our site, so we can keep improving it. These help us see things like which pages are most visited and how long people spend on them — none of it is tied to your identity in any personally intrusive way.

Not a fan of cookies? You can disable them in your browser settings at any time, though some features of the site may not function as smoothly.

5. Third-Party Services

To run our operations properly, we work with carefully selected third-party providers for payment processing, shipping and logistics, analytics, and marketing. These partners only receive the specific information they need to perform their role — nothing more. We hold them to the same standards we hold ourselves.

6. How We Protect Your Data

We implement reasonable technical and organisational safeguards to protect your information from unauthorised access, misuse, or accidental disclosure. That said, no internet platform can ever guarantee absolute security — and we'd rather be honest with you about that than make promises we can't fully keep.

7. Your Rights

You are always in control of your own information. You have the right to:

•         Access the personal data we hold about you

•         Request corrections to anything that's inaccurate

•         Ask us to delete your data entirely

•         Opt out of marketing communications at any time

To exercise any of these rights, simply reach out to us directly at info@cleanetix.com.

8. Children's Privacy

Our website is intended for adults and is not directed at children under the age of 13. We do not knowingly collect personal information from minors. If we ever become aware that a child has submitted data to us, we will promptly delete it.

9. Changes to This Policy

As our business evolves, this policy may be updated from time to time. When that happens, we'll post the revised version on this page with a new effective date. We encourage you to check back occasionally so you're always in the loop.

10. Questions? We're Here.

Cleanetix Hygiene (Pvt) Ltd

Islamabad, Pakistan

Email: info@cleanetix.com

Website: www.cleanetix.com