We stand behind everything we sell. If something isn't right with your order, we want to make it right — quickly, fairly, and without unnecessary hassle. Here's everything you need to know.

1. When Can You Return or Exchange?

We're happy to help if any of the following situations apply to your order:

•         The product arrived damaged or leaking

•         You received the wrong item

•         The product is defective or not functioning as intended

•         The item is completely unopened and unused

Please note: all return and exchange requests must be raised within 3 days of receiving your order. We know things get busy, so please don't leave it too long.

2. What Can't Be Returned?

Because we deal in hygiene products, there are certain situations where we're simply unable to process returns — for the safety and wellbeing of all our customers. These include:

•         Products that have been opened or used

•         Items damaged through misuse or improper handling

•         Products returned without their original packaging

We hope you understand — these boundaries exist to protect you as much as anyone else.

3. How to Raise a Return Request

The process is straightforward:

•         Reach out to our support team via WhatsApp (+92 300 5633443) or email (info@cleanetix.com)

•         Share your order details along with clear photos or a short video showing the issue

•         Our team will review your request and get back to you promptly

•         If your request is approved, we'll guide you step-by-step through the return or replacement process

4. Refunds

If a refund is the right resolution for your situation, here's what to expect:

•         Refunds are processed within 5–10 business days of approval

•         The refund will be issued via your original payment method, where applicable

•         Shipping charges are generally non-refundable — unless the issue was our fault, in which case we'll cover it

5. Exchanges

Prefer a replacement over a refund? No problem. Eligible products can be exchanged for the same item or a replacement of equal value, subject to availability. We'll do our best to make sure you get exactly what you need.

6. Received a Damaged Package?

If your package looks damaged when it arrives, please don't wait — contact us right away with photos or a video of the packaging and the product. Acting quickly helps us resolve the matter faster and ensures you're not left out of pocket.

7. Customer Return / Exchange Form

Please complete this form and include it with your return package.

Click Here To Download The Form

8. Get in Touch

Cleanetix Hygiene (Pvt) Ltd

Islamabad, Pakistan

Email: info@cleanetix.com

Website: www.cleanetix.com

WhatsApp: +92 300 5633443